Refund Policy

1. Introduction

Thank you for choosing Amtar By JAWHARA GROUP LTD. This Refund Policy outlines the conditions under which we offer refunds and the process for requesting one. We aim to provide transparency and ensure satisfaction with our services.

2. Refund Eligibility

Refunds are provided under the following circumstances:

• If you were charged incorrectly due to a technical error.
• If you request a refund within 14 days of subscribing or making a purchase, and you have not used the service extensively.
• If there is a significant issue with the service that cannot be resolved within a reasonable timeframe.

Refunds are not provided for services that have been fully used or for any period after the 14-day window.

3. Non-Refundable Situations

We do not provide refunds in the following cases:

• If the service was used extensively or the subscription period has already expired.
• If you request a refund after the 14-day period has passed.
• If the refund is for services not covered by our subscription plans.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact our support team via the Contact Us page.
• Provide your order details, including your email address, order number, and reason for the refund request.
• Our support team will review your request and inform you of the next steps.

5. Processing Refunds

Refund requests that meet the eligibility criteria will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary based on your payment provider.

6. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last updated" date at the top of this document. We encourage you to review this Refund Policy periodically for any changes.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at: